The background to the business idea has developed over many years because I have close up experienced of difficulty of finding stylish and modern clothes that fit people in wheelchair. It's because one of my now grown up children has a disability. The range has not developed enough during the years, so in the end I took matters into my own hands and started the company. I think that everyone should have the same rights and opportunities to dress in trendy garments that are stylish, durable and fit no matter what the needs are.
What payments methods do we use?
We use Klarna for our costumers outside Sweden.
Is this payment method safe?
Yes, you can be safe when you are our customer.
If I have to re-order an item when do I get my money back?
As soon as we receive your returned item we will refund your money. However it can take a few banking days.
Your account and your orders
The first time you shop here you can make your own user. In this way, you can get current information about, for example, news and see for yourself what you have bought before. Of course free of charge.
Here enter your email address and password and follow the instructions. Then you will see your contact information that you have provided and your previous orders. Here you can also change address etc
How can I change my password?
If you want to change or have forgotten your password, you can just order a new one by pressing the button during the login where it says - order a new password.
Delivery and returns
What are the shipping costs?
The shipping cost varies between countries but here you can se examples:
Sweden 100 kr
Countries in EU and Norway about 15 euro.
Other countries about 20 USD
Can I cancel my order?
If we have not already sent our order of course we remove it. But if we already have sent our order you always have the right to return the items in 14 days, but then you must pay the shipping.
If I want to change the product, how do I do then?
Then you send the item back to us as soon as possible. Also save the delivery receipt until we receive the item. Then we will send you a new item. You have a 30-day exchange right when you want to change to another size or model.
What do I do if I regret my purchase?
If you are not satisfied with an item, you can of course send it back. If you return the item within 14 days, you will get your money back. The only requirement is that the item returned is in original condition. You hand in the package at your nearest drop-off point and when the product has arrived to us, you will get your money back.
Who handles the deliveries?
We use Postnord and their partners.
Which countries sell design by björk to?
Deliveries mainly take place to customers in Sweden and countries within the EU, but we also deliver to other parts of the world, Norway is included.
How long is the delivery time?
If we have the product at home, we send it as soon as possible and you as a customer (in Sweden) usually receive the product within 6 working days. Other countries take a little longer.